Help

Your first inspection

Add the property first — an address is enough. Then start an inspection against it and choose check-in or check-out. Pick a template for a studio, flat or house and the rooms and line items are already there, so you are editing a list rather than building one.

Nothing is submitted anywhere. An inspection stays on the phone as a draft for as long as you need, and you can put the phone away mid-walk and pick the same inspection up later.

Walking the property

Work room by room. Each item takes one tap: good, fair, poor or damaged. Rooms show their own progress, so you can see what is left without scrolling back.

Templates are a starting point, not a cage. Add a room the template did not think of, add an item to a room, or remove what is not there. A property with no garden does not need a garden section.

Photographs

Photograph anything you would want to point at later. Photographs attach to the item, not to the inspection as a whole, which is what lets the report put a check-in photo beside a check-out photo of the same thing.

Images are stored at a size that survives email. A report with sixty photographs still sends.

Notes

A condition rating says how bad something is. A note says what it actually is. Notes print under their item in the report.

On devices with Apple Intelligence, Handover can redraft a rough note into the flat, factual sentence a dispute reader expects. It runs on the device. If it is unavailable — the model is still downloading, or the device does not support it — the app tells you why, and your own wording is never changed without you.

Note drafting is a Pro feature.

Check-out, and proving what changed

This is the part most inspection apps skip. A check-out on a property you have already inspected does not start blank: Handover carries the check-in record forward, so every item prints its previous condition beside its current one, and anything that got worse is flagged.

Photographs carry across the same way. The report shows the check-in photo and the check-out photo of the same item side by side, each labelled. An argument about a carpet is much shorter when both photographs are on one page.

The carry-over comparison is a Pro feature.

Short lets and turnovers

A turnover is the inspection you run after a guest leaves. It is started from the property rather than from scratch, and it arrives with the previous record already carried over and already rated — so instead of tapping sixty items you change the two that are different.

The report separates what got worse during this stay from what was already worn when the guest arrived. That distinction matters more than it looks: claiming for pre-existing wear is the usual reason an entire claim is refused.

The claim window is worked out for you and printed on the report — fourteen days after checkout, or the next guest's check-in, whichever falls first. The app shows it on screen while it is still open.

Photographs must be the originals. Platforms that accept damage claims reject images that have been edited or AI-enhanced, and the report's fingerprint is what shows yours were not.

Signatures

Both parties sign with a finger, on the doorstep, before anyone leaves. Each signature prints in the report with the date it was given and the role of the person who gave it.

A signature is drawn ink, stored with the inspection on your device. It is not a biometric record and it is not sent anywhere.

Signatures are a Pro feature.

The report

The output is a paginated A4 PDF, not a folder of photographs. It contains:

• A cover page with the address, the inspection type, the date and the photograph count
• A condition summary, and an issues list before the room detail so the arguable items come first
• Per-room detail with every item, its condition and its note
• Photo grids, and before-and-after pairs on a check-out
• A signature block

Share it the way you would any file — email, message, save to Files. It is a normal PDF and the person receiving it needs nothing installed.

The evidence fingerprint

Every report carries a SHA-256 fingerprint of the photographs it contains. If a single pixel of a single image changes afterwards, the fingerprint no longer matches.

That matters when a report is being disputed. It is the difference between saying the photographs are unaltered and being able to show it. Nothing about it requires you to trust us: the fingerprint is computed on your phone and printed in your document.

Putting your name on it

Add your logo and contact details in Settings and the report goes out as yours, on the cover and in the page footer. It is included with Pro rather than sold as a monthly add-on.

Without Pro, reports carry a watermark and no logo.

Finding a report again

Every inspection is filed against its address, so a property's whole history is one tap from the property. Reports can be searched by address, tenant or type, and re-shared as a fresh PDF whenever an old inspection turns into a new argument — months later, on a phone that has since been restored from backup.

Working with no signal

Empty properties have bad reception, and that is precisely where this app is used. Everything happens on the device: the walk, the photographs, the report generation. Nothing waits on an upload and nothing fails because a basement has no bars.

There is no account to create and no password to forget.

Sync across your devices

Start an inspection on the phone at the property and finish it on the iPad at the desk. Inspections, photographs and signatures travel between devices signed into the same Apple Account.

Sync runs through your own private iCloud, against your own storage. We operate no server, hold no copy and could not read your reports if we wanted to — which is why the App Store listing can say Data Not Collected.

It needs iCloud Drive switched on for Handover in iOS Settings. With it off, the app works exactly as before on that device alone.

What it costs

The app is free. There is no report limit and no watermark. Unlimited properties, inspections and photographs, the check-in to check-out comparison, meters, keys, signatures, note drafting and iCloud sync are all included at no charge.

A report you produce without the branding purchase carries one line of small grey type in the page footer naming the app. Nothing is stamped across the evidence.

Your branding is $4.99, once. It replaces that line with your own logo and company details, on the cover and in the footer, and lets you append a tenancy agreement to the report. It is a one-time purchase rather than a subscription: nothing renews, and there is nothing to cancel.

The $9.00 monthly subscription sold before 1.3.0 was withdrawn. If you still hold one it is honoured in full, and you can cancel it from Settings → Manage subscription inside the app. Cancelling costs you nothing: branding you bought stays unlocked.

Reports you have already produced stay on your device if you cancel. The subscription governs what the app will make next, not what you already hold.

Restoring a purchase

New phone, or reinstalled the app? Open Settings → Restore purchases. The subscription belongs to your Apple Account, so it follows you; nothing needs to be bought twice.

If a restore does not find it, check you are signed in with the same Apple Account that made the purchase. That is the cause almost every time.

iPad

Handover runs on iPhone and iPad, and the iPad version is laid out for the iPad rather than stretched from the phone. Some people walk with the phone and review the finished report on the larger screen before it is signed.

Accessibility

Condition controls are readable by VoiceOver, and announce which condition is selected rather than conveying it by colour alone. The condition colours meet WCAG AA contrast, on screen and in the printed report, which are drawn from the same values so the document cannot drift from the app.

Still stuck

Email support@jiea.nu. Tell us the device, the iOS version and what you were doing. Handover requires iOS 18 or later.