Support

One person reads this mailbox and answers it. There is no ticket queue and no bot.

Expect a reply within 2 working days. Written in English.

Try these first

These three account for most of what arrives in the mailbox.

Pro is missing after reinstalling or changing phone: Open Settings → Restore purchases. The subscription is attached to your Apple Account, not to the device. If it still does not appear, you are almost certainly signed in with a different Apple Account than the one that bought it.
The check-out is not showing the check-in photos: The comparison carries forward per property, so the earlier inspection has to have been finished against the same property record — not a second record for the same address. The comparison is also a Pro feature.
Note drafting does nothing: It uses Apple Intelligence on the device, which is not available on every model and needs its model downloaded first. The app now tells you which of those it is. Your own typed note is never altered.

The help page covers running an inspection step by step, and the questions page covers pricing, data and dispute evidence.

What to include

Four lines that turn one reply into an answer instead of a question.

1. Device and iOS version — Settings → General → About
2. The app version, at the bottom of Handover's Settings tab
3. What you tapped, and what happened instead
4. A screenshot, if there is anything to see

Please do not send a report containing a real tenant's or guest's details. We do not need it, and we would rather not hold it.

Billing and refunds

Subscriptions are sold and billed by Apple, so cancellations and refunds are handled in your Apple Account rather than by us. Cancel under Subscriptions in your Apple Account settings; request a refund at reportaproblem.apple.com.

We never see a card number and cannot charge or refund one.